Privacy Policy
Effective September 21, 2026
Aura Lounge respects your privacy. This policy explains the information we collect, why we use it, and the choices available to you when you visit our website, place an order, join a program, contact us, or sign up for communications.
Information We Collect
We may collect contact details such as your name, email address, phone number, reservation or table information, order details, account and membership information, communication preferences, and information you voluntarily submit. We also receive limited technical information such as IP address, browser type, device information, referring page, and activity needed to operate and secure our services.
How We Use Information
We use information to provide orders and services, manage tabs and memberships, process transactions through our payment providers, deliver receipts and requested communications, respond to questions, maintain security, prevent fraud, improve our services, and meet legal obligations. We use marketing information only where consent or another lawful basis permits it.
SMS Messaging
Mobile information collected through our text messaging program, including your phone number, will not be sold, rented, or shared with any third parties or affiliates for marketing or promotional purposes. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Information sharing with subcontractors who support our messaging platform, such as our SMS provider, is limited to delivering the service and is not sharing for marketing purposes. Message frequency varies; message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for assistance.
How We Share Information
We may share only the information needed with service providers that help us operate our business, such as payment processing, point-of-sale, hosting, analytics, email, and messaging providers. These providers may use information only to perform services for us. We may also disclose information when required by law, to protect safety or rights, or in connection with a business transfer. We do not sell personal information.
Data Retention and Security
We retain information only as long as reasonably needed for the purposes described here, including legal, accounting, dispute, and security requirements. We use reasonable administrative, technical, and organizational safeguards, but no method of transmission or storage is completely secure.
Your Choices
You may unsubscribe from marketing email using the link in the message. For SMS, reply STOP to opt out or HELP for assistance. You may contact us to ask about, correct, or request deletion of information, subject to legal exceptions.
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Policy Changes
We may update this policy from time to time. The effective date above reflects the latest revision.
Contact Us
Aura Lounge
25830 Westheimer Parkway, Katy, TX 77494
832-913-0911
auraloungekaty@gmail.com